Asian Aid recognises the importance and value of listening and responding to questions, feedback and concerns. Feedback and complaints can be made, verbally, in writing or in person via the following channels:
- Directly: by speaking with any staff member or partner
- Phone: by calling our supporter relations team on +61 2 6586 4250
- Email: email@example.com
- Letter: to our head office at 132 Cameron St, Wauchope NSW 2446
Complaints can also be made via our partner offices in the countries in which we operate including:
|Bangladesh Children’s Sponsorship Services||Mr Milton Dasfirstname.lastname@example.org|
|Helping Hand Welfare Society||Mr Binu Samemail@example.com|
|Oasis India||Mr Mangneo Lhungdimfirstname.lastname@example.org|
|Community Service Academy Nepal||Mrs Rama Basnetemail@example.com|
|3 Angels Nepal||Dr Rajendra Gautamfirstname.lastname@example.org|
|Centre for Agro-Ecology and Development||Samita Pradhanemail@example.com|
Partner offices are responsible for responding to complaints relating to its operations in each respective country. Complaints made directly to Asian Aid’s head office will be referred to the director of the partner office.
You may also contact ACFID if you believe we have breached the ACFID Code of Conduct. You can find out more about the ACFID Code of Conduct and complaints handling process by visiting the ACFID website.
Should your complaint involve a breach of the ACFID Code of Conduct you may refer the matter to the ACFID Code of Conduct Committee.
The Australian Council for International Development
Private Bag 3
Deakin ACT 2600
P: + 61 2 6285 1816
All complaints will be managed in accordance with our Complaints Management Policy.
Serious complaints of misconduct will be made to the designated authority and managed in accordance with Asian Aid’s relevant policies, as well as, all relevant legislation.
Monday – Thursday 9am – 5pm AEST & Friday 9am – 3:30pm AEST